Return & Refund Policy

Last updated: [August 17, 2026]

We want you to feel confident ordering from MAKE & MIRTH. If something isn’t right, please contact us and we’ll do our best to make it right.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the kit must be:

• Unused and unassembled
• Complete, with all beads, charms, cords, tools, cards, and accessories included
• Returned in its original packaging
• Accompanied by proof of purchase

Opening the shipping parcel or presentation box to inspect the product does not automatically make it ineligible for return.

Customers in the European Union, European Economic Area, and United Kingdom retain all applicable statutory cancellation and consumer rights.

2. How to Request a Return

Before sending anything back, please contact us at:

Email: support@makeandmirth.com

Please include:

• Your name
• Your order number
• The item you wish to return
• A brief description of the reason for your return
• Photos if the item arrived damaged, incorrect, or incomplete

If your return is approved, our customer support team will provide the correct return address and detailed return instructions based on your order and location.

Please do not send a return before receiving authorization and a confirmed return address from us. The return address may be different from the sender address shown on your original parcel.

Returns sent to an unconfirmed address may be delayed, refused, or lost in transit.

For change-of-mind returns, customers are responsible for tracked return shipping costs. If an item is damaged, defective, incorrect, or incomplete, we will provide an appropriate return or replacement solution at no additional cost to the customer.

3. Change-of-Mind Returns

If you change your mind, order the wrong kit, or select the wrong zodiac sign, you may return an eligible unused kit within the return window.

Customers are responsible for change-of-mind return shipping costs. We recommend using a tracked shipping service because we cannot issue a refund for a return that does not reach us.

Original expedited shipping charges are not refundable. Where required by applicable law, eligible customers will also receive a refund of the standard outbound delivery charge.

We do not charge a restocking fee.

4. Damaged, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If your kit arrives damaged, contains the wrong item, or is missing components, contact us within 7 days of delivery whenever possible so we can resolve the problem quickly. This notification period does not limit any statutory rights you may have.

Depending on the issue, we may:

• Send replacement components
• Replace the complete kit
• Provide a partial refund
• Provide a full refund

We may request clear photographs of the product, packaging, shipping label, and affected components.

If we require a defective or incorrect product to be returned, we will provide a prepaid return method or reimburse reasonable tracked return costs.

5. Natural Stone Variations

Natural stone beads can vary slightly in color, pattern, translucency, texture, and size. These natural variations make each bracelet unique and are not normally considered defects.

If the materials you receive are materially different from the product description or cannot be used as intended, please contact us.

6. Used or Incomplete Kits

Unless the product is faulty, damaged, or otherwise covered by applicable consumer law, we generally cannot accept kits that have been:

• Assembled or partially assembled
• Cut, tied, altered, or customized by the customer
• Used for a completed craft activity
• Returned with beads, charms, cords, or other components missing
• Damaged through use beyond what is reasonably necessary to inspect the product

Where permitted by law, any refund reduction will be limited to the loss in value caused by unnecessary handling, use, damage, or missing components.

7. Personalized and Custom-Made Products

Choosing a zodiac sign from our standard product options does not automatically make the kit non-returnable.

Products that are genuinely made to a customer’s unique specification—such as individually engraved charms or bespoke designs—may be excluded from change-of-mind returns where permitted by law. Any such restriction will be clearly disclosed on the relevant product page before purchase.

Faulty, damaged, or incorrectly supplied personalized products remain covered by applicable consumer protections.

8. Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

The quickest option is to return the eligible item and place a new order after the return is approved. If we sent the wrong product or your kit arrived damaged, please contact us before placing another order.

9. Refund Processing

Once your return arrives, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method and original payment currency. We aim to process approved refunds within 10 business days after receiving the returned product or acceptable proof of return.

Your bank or card provider may require additional time to display the refund. If more than 15 business days have passed since we confirmed your refund, contact us at support@makeandmirth.com.

Where applicable law requires a shorter deadline, that legal deadline will apply.

10. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will try to accommodate the request if the order has not entered processing or been shipped. Once an order has shipped, it must be handled through the return process described above.

11. European Union and EEA Right of Withdrawal

Consumers in the EU and EEA generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Unless the product is defective or we agree otherwise, the customer may be responsible for return postage if this was disclosed before purchase. Defective-product return costs are the seller’s responsibility. EU Returns and Right of Withdrawal

To exercise this right, submit a withdrawal request through the cancellation/return function available on your order page or contact us at support@makeandmirth.com.

After notifying us, return the goods within 14 days. We will refund eligible payments, including the cost of standard delivery where required, using the original payment method. We may wait until we receive the goods or evidence that they have been returned, where permitted by law.

Nothing in this policy limits your statutory rights regarding faulty or non-conforming goods.

12. United Kingdom Cancellation Rights

UK customers generally have 14 days after delivery to notify the seller that they wish to cancel an online order, followed by another 14 days to return it. Eligible refunds must include standard delivery costs and generally be processed within 14 days after the returned goods are received. UK Government Returns Guidance

Nothing in this policy limits your rights under UK consumer law.

13. Contact Us

For questions about returns or refunds, contact:

MAKE & MIRTH
Email: support@makeandmirth.com