Shipping policy
Shipping Policy
Last updated: August 17, 2026
MAKE & MIRTH currently ships to the contiguous United States and selected European countries.
All available destinations, shipping charges, and applicable taxes will be displayed at checkout before payment.
1. Shipping Destinations
United States
We currently ship to addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Other U.S. territories
- APO, FPO, or DPO military addresses
Selected European Countries
We currently ship to the following European destinations:
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Ireland
- Portugal
- Poland
- Czech Republic
- Denmark
- Sweden
- Finland
Delivery is limited to standard service areas within these countries.
We do not currently ship to remote islands, overseas territories, military addresses, or special customs and tax regions, including but not limited to:
- Canary Islands
- Ceuta and Melilla
- Azores
- Madeira
- Faroe Islands
- Greenland
- Channel Islands
- Isle of Man
- European overseas territories
- Other locations not accepted at checkout
Some remote postal codes within an otherwise supported country may also be unavailable.
If your country or postal code cannot be selected at checkout, we are currently unable to deliver to that location.
2. Shipping Charges
Our standard tracked shipping rate is:
US$5.99 per order
Orders with an eligible merchandise subtotal of US$59 or more receive free standard tracked shipping.
The free-shipping threshold:
- Is calculated after discounts and promotional codes
- Excludes taxes, duties, gift cards, and previous purchases
- Applies to a single order shipped to one address
- Is based on the merchandise subtotal displayed at checkout
If your store currency is not U.S. dollars, the applicable converted amount will be displayed at checkout.
Examples:
- Merchandise subtotal of $58.99: $5.99 shipping
- Merchandise subtotal of $59.00: free shipping
- Merchandise subtotal of $59.00 reduced below $59 by a discount code: $5.99 shipping
We currently offer standard tracked shipping only. Express or guaranteed-date delivery is not available.
3. Order Processing
Most in-stock orders are prepared and dispatched within 2–4 business days after payment is confirmed.
Processing includes:
- Confirming the selected zodiac signs
- Preparing the corresponding bead kits
- Checking quantities and components
- Packing and labeling the order
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from transit time.
During major holidays, promotions, product launches, or unusually high order volumes, processing may take longer. If we cannot dispatch an order within the stated period, we will contact the customer with a revised shipping date and the option to continue waiting or cancel the unshipped order for a full refund.
4. Where Orders Ship From
Orders are prepared by our international fulfillment partner and are currently dispatched from China.
All orders are shipped using a tracked cross-border delivery service such as YunExpress or a comparable carrier.
After a package reaches the destination country, final delivery is normally completed by a local carrier such as USPS, Royal Mail, or another regional postal service.
The carrier used may vary depending on the destination, package weight, and available delivery route.
5. Estimated Delivery Times
Estimated transit time begins after the order has been dispatched.
| Destination | Estimated transit time |
|---|---|
| Contiguous United States | 6–12 business days |
| United Kingdom | 7–15 business days |
| Supported European Union countries | 7–15 business days |
The estimated total time from ordering to delivery is:
2–4 business days of processing plus the applicable transit time
These are delivery estimates rather than guaranteed arrival dates.
Customs inspections, severe weather, public holidays, local carrier disruptions, strikes, peak shopping periods, or incorrect address information may cause delays.
The delivery estimate shown at checkout takes priority if it differs from the general estimate above.
6. Tracking Information
A shipping confirmation email containing a tracking number and tracking link will be sent after the order has been dispatched.
Tracking may take 2–5 business days to begin displaying movement while the parcel is being transferred to the international carrier.
International shipments may use more than one carrier or tracking number. When the package reaches the destination country, tracking may also become available through the local delivery carrier.
If tracking has not updated for more than seven business days, contact:
7. Taxes, VAT, and Import Charges
Applicable taxes, VAT, and import charges that MAKE & MIRTH is required to collect will be calculated and displayed at checkout.
Depending on the destination, order value, and local regulations, customs authorities or the delivery carrier may assess charges that were not collected at checkout. Where legally applicable and disclosed before purchase, these charges are the responsibility of the recipient.
MAKE & MIRTH cannot:
- Declare an order at an incorrect value
- Mark a commercial purchase as a gift
- Control charges imposed directly by customs authorities
Customers should review the final order total and tax information shown at checkout before purchasing.
8. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name
- Street address
- Apartment or unit number
- City and state, province, or region
- Postal or ZIP code
- Country
- Valid telephone number
- Valid email address
If you notice an address error, contact us immediately at:
We will try to correct the address if fulfillment has not started. Address changes cannot be guaranteed after an order has been processed or dispatched.
Once a package has shipped, we generally cannot redirect it to another address.
If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or failure to collect the package, the customer may be responsible for actual reshipping costs where permitted by law.
If the address error was caused by MAKE & MIRTH, we will arrange redelivery or an appropriate refund at no additional cost.
9. Delayed or Lost Packages
Temporary gaps in international tracking do not necessarily mean that a package is lost.
If a package has not arrived by the end of the estimated delivery period:
- Check the latest tracking information.
- Confirm that the delivery address is correct.
- Check with household members, neighbors, reception, or building management.
- Contact the local final-mile carrier.
- Contact us at support@makeandmirth.com.
We will review the shipment and open a carrier investigation where necessary.
If the carrier confirms that a package has been lost, or our investigation reasonably determines that it is unlikely to be delivered, we will offer:
- A replacement at no additional cost, or
- A refund to the original payment method
Nothing in this policy limits delivery rights available under applicable consumer law.
10. Packages Marked as Delivered
If tracking shows “delivered” but the package cannot be located:
- Check the mailbox and delivery area
- Ask household members or neighbors
- Check with reception or building management
- Contact the local delivery carrier
- Allow up to 48 hours in case the delivery scan was recorded early
If the package is still missing, contact us. A delivered tracking status does not automatically prevent us from reviewing a legitimate missing-package claim.
11. Damaged, Incorrect, or Incomplete Orders
Please inspect your order after delivery.
If your order arrives damaged, contains an incorrect item, or is missing components, contact us within seven days whenever possible at:
Please provide:
- Your order number
- A description of the problem
- Photos of the product
- Photos of the outer packaging
- A photo of the shipping label
Depending on the issue, we may send replacement components, replace the complete kit, or issue an appropriate refund.
The seven-day notification request does not limit any statutory consumer rights.
12. Split Shipments
In some cases, items from the same order may be shipped separately because of package size, stock availability, or carrier requirements.
If an order is split:
- No additional shipping charge will be added after purchase
- Each shipment may have a separate tracking number
- Packages may arrive on different days
13. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate the request if fulfillment has not started.
Once an order has been dispatched, it cannot normally be changed or canceled and must instead be handled according to our Return & Refund Policy.
14. Time-Sensitive Orders
Delivery dates are estimates unless we expressly confirm a guaranteed delivery service in writing.
If you are ordering for a birthday, holiday, craft night, or another specific event, please order well in advance.
We cannot guarantee arrival by a specific event date under standard tracked shipping.
15. Contact Us
For shipping, tracking, or delivery questions:
MAKE & MIRTH
Email: support@makeandmirth.com